What is a return policy? A return policy is a set of rules a retailer creates to manage how customers return and exchange unwanted merchandise they’ve purchased. These policies tell customers what items can be returned and for what reasons, as well as the timeframe over which returns are accepted.
Applicable products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page.
An exchange is when a customer returns a product and receives a different product in exchange. Exchanges can be for another variant of the same product in a different size or color or a completely different product.
Applicable products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on this platform.
Go to Your Orders to display your recent orders and choose the order and select Return or Replace Items.
If the product type isn’t listed or doesn’t state another returns time frame, our standard 30-day return policy applies.
Have you cracked or broken the product? Fear not, with the right product you have it back to normal within the stipulated time frame.